Privacy Policy

Last Updated: November 2, 2025

Scope

This Policy applies to information collected through our website, contact and estimate forms, email, phone, and any related online services we operate. It does not cover third-party websites or services we do not control.

Information we collect

• Contact details: Name, email address, phone number.
• Project information: Service type, property location (city/ZIP), budget estimates, preferred start dates, photos you choose to share.
• Communications: Messages, call notes, and correspondence related to estimates, scheduling, and service delivery.
• Technical data: IP address, device and browser type, pages visited, referral URLs, timestamps, and cookie identifiers.
• Payment-related notes: We do not process or store card numbers on our website. If payment is needed, we will use trusted processors and share their terms at the time of transaction.

How we use your information

• Service delivery: Respond to inquiries, provide estimates, plan projects, schedule visits, and perform renovations.
• Customer support: Communicate updates, address requests, and manage warranties or follow-ups.
• Operations: Improve website performance, security, and service quality; analyze aggregate usage.
• Marketing (optional): Send updates and promotions only if you opt in; you can opt out anytime.
• Legal compliance: Comply with applicable laws, protect against fraud, and enforce our terms.

Legal bases (GDPR, where applicable)

• Contract: Processing necessary to provide estimates and services you request.
• Legitimate interests: Secure and efficient operation of our website and business.
• Consent: Marketing communications and certain cookies/tracking, where required.
• Legal obligation: Record-keeping or compliance with regulatory requests.

Consent and records

Where required, we obtain explicit consent (e.g., a required checkbox next to our Privacy Policy link). We maintain records of consent tied to form submissions (timestamp, IP address, and the version of this Policy in effect) to demonstrate compliance.

Sharing of information

We do not sell or rent personal information. We may share information in these limited cases:

• Service providers and contractors: Trusted parties who assist with scheduling, on-site work, materials, IT, analytics, or email delivery, under written confidentiality obligations.
• Legal and compliance: When required by law, regulation, subpoena, or to protect rights, safety, or property.
• Business transfers: In connection with mergers, acquisitions, or asset sales, subject to continued protections.
• With your consent: When you explicitly authorize sharing (e.g., sending plans/photos to a specific vendor).

Third-party providers we may use

We may use reputable third parties for hosting, email delivery, analytics, maps, and communications. Examples include:

• Hosting/Infrastructure: A managed hosting provider for website operations and security.
• Email delivery/SMTP: A secure mail service to ensure deliverability of contact form messages.
• Analytics: A traffic analysis tool to understand aggregate usage and improve site performance.
• Maps/Embedding: Mapping services to display our location.

Each provider processes data under its own privacy terms. We contractually limit their use of data to our instructions.

Data retention

We retain personal information only as long as necessary for the purposes described above. Typical retention periods include:

• Contact form submissions: 24 months from last interaction.
• Project files (estimates, photos): Up to 5 years for service records and warranty support.
• Operational logs (security/consent): 24 months unless regulatory obligations require longer.

When data is no longer needed, we securely delete or de-identify it.

Security

We implement reasonable administrative, technical, and physical safeguards (TLS/SSL encryption, access controls, minimum data collection, staff practices, and vendor due diligence). No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and tracking

We use cookies and similar technologies to operate the site, remember preferences, and analyze performance. You can adjust your browser settings to block or delete cookies, though some features may not function properly. If we use analytics or advertising tools, they may set their own cookies and collect usage data under their policies.

Your choices and rights

• Access and correction: Request a copy of your data and ask us to fix inaccuracies.
• Deletion: Ask us to delete your personal information, subject to legal exceptions.
• Opt-out of marketing: Unsubscribe from promotional emails via the link provided or by contacting us.
• Do Not Track: Our site may not respond to DNT signals; you can manage cookies and tracking in your browser.

To exercise rights, contact us at renovation2204@gmail.com or call +1 (609) 598 0621.

California privacy notice (CCPA/CPRA)

California residents have the right to know categories of personal information collected, sources, purposes, and disclosures; to request access/portability; deletion; correction; and to opt out of certain sharing for cross-context behavioral advertising. We do not sell personal information.

• Categories collected: Identifiers (name, email, phone), commercial information (service requests), internet activity (site usage), geolocation (approximate via IP), and professional information (project context).
• Sources: Directly from you; automatically via your device/browser; from service providers (e.g., analytics).
• Purposes: As described in “How we use your information.”
• Disclosures: To service providers under written contracts prohibiting use beyond our instructions.
• Right to opt-out of sharing: If we ever engage in cross-context behavioral advertising, we will provide a “Do Not Share” mechanism.
• Non-discrimination: We will not discriminate for exercising your rights.
• Submitting requests: Email us at renovation2204@gmail.com or call +1 (609) 598 0621. We will verify your identity before fulfilling requests.
• Authorized agents: Agents may submit requests on your behalf with your signed permission and proof of identity.

Children’s privacy (COPPA)

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that such information has been collected, we will delete it promptly.

International transfers

If you access our site from outside the United States, your information may be processed in the U.S., where data protection laws may differ from those in your jurisdiction. We take appropriate measures to protect your information in accordance with this Policy, including contractual safeguards with service providers.

Data controller and contact

Data Controller: A&G Home Renovations LLC

Complaints

If you have concerns about how we handle your data, please contact us using the details above. If you are located in a jurisdiction with a data protection authority, you may have the right to lodge a complaint with that authority.

Changes to this Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest revision. Material changes will be highlighted on this page or communicated via email when appropriate.

Acceptance

By submitting forms or using our website, you acknowledge that you have read and understood this Privacy Policy. Where required, your explicit consent will be requested and recorded.

This Privacy Policy is provided for transparency and general compliance purposes. It is not legal advice. For specific obligations applicable to your business, consult a qualified attorney.